YES - you'll love your ESCAPE MAIL products or your money back!

We stand behind our products. If for any reason you are not completely satisfied with your purchase, we offer a full refund less shipping.

Send us an email to info@theescapemail.com first to let us know why you are requesting a refund, and we will give you additional information from there.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee.

We'll always do our best to take care of you.

If your product arrives damaged, send us an email at info@theescapemail.com

with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.

If approved, your refund will be credited to the payment method used to make the original order. Alternate arrangements can be made if you contact us first.

If your order hasn't shipped yet please contact us at info@theescapemail.com, and let us know what you want to exchange it for.

If it has already shipped, we cannot switch one product for another.